Terms of Service

Website Access, Product Information & Customer Responsibilities

Effective Date: October 20, 2026

These Terms of Service govern access to and use of the Fittvera online store and its associated services.

By accessing our website or using its shopping features, visitors agree to comply with these terms, subject to applicable law.

If you do not agree, please discontinue use of the website.

Section A — Website Ownership

Fittvera is owned and operated by Hubei Huajieli Network Technology Co., Ltd.

The company manages this website under the Fittvera brand and acts as the seller of record for purchases completed through the online store.

Legal Company Name: Hubei Huajieli Network Technology Co., Ltd.

Registered Business Address: Room 06, 5th Floor, Unit 2, Building 17, Tieji Xinju, No. 50 Beiyangqiao West Road, Heping Subdistrict, Hongshan District, Wuhan, Hubei Province, China

Customer Support Email: service@fittvera.com

Section B — Nature of Our Products

Fittvera offers skincare and personal care merchandise, including:

Everyday Facial Hydration

Moisturizers, facial creams, hydrating lotions, and related skincare essentials.

Targeted Skin Care

Cosmetic products designed for specific facial or body areas.

Body Skin Care

Body moisturizers, skin conditioning products, and everyday body care preparations.

Hand, Foot & Makeup Preparation Care

Hand and foot care products, moisturizing primers, and related cosmetic essentials.

Product availability and descriptions may change over time.

Section C — Product Accuracy

We aim to provide accurate product descriptions, ingredients, relevant specifications, and usage information.

Images are provided to help customers understand product appearance.

Packaging, color, or presentation may vary because of manufacturing updates or display settings.

Where a delivered product materially differs from its description, applicable consumer rights and remedies will remain available.

Section D — Appropriate Website Use

Visitors agree not to engage in conduct that:

• Violates applicable laws.

• Involves fraudulent transactions.

• Interferes with website security.

• Attempts unauthorized access to accounts or systems.

• Introduces malicious code.

• Misuses another person's identity.

• Unlawfully reproduces protected website materials.

We may take appropriate action to protect website operations and customers from fraudulent or unlawful activity.

Section E — Customer Accounts

Where customer accounts are available, users are responsible for providing accurate registration information and maintaining account security.

Customers should protect login credentials and report suspected unauthorized account activity.

We do not request complete account passwords or payment card security codes through customer service emails.

Section F — Cosmetic Product Use and Safety

Customers should read product ingredient lists, directions, storage instructions, and precautions before using skincare products.

Products intended for external cosmetic use should be used only as directed.

Avoid contact with eyes unless a product is specifically intended for the relevant area.

Customers with known allergies or skin sensitivities should carefully review product ingredients.

Discontinue use if irritation or an unexpected reaction occurs.

Unless expressly represented and lawfully authorized otherwise, our cosmetic products are not intended to diagnose, treat, cure, or prevent medical conditions.

Nothing in this section limits rights concerning defective or unsafe products.

Section G — Prices, Payments and Orders

Product prices and available payment methods are displayed during the shopping and checkout process.

Customers will be shown applicable product charges, shipping fees, discounts, and taxes collected at checkout before authorizing payment.

An order may require additional verification if there are payment, inventory, or address concerns.

The conditions governing purchase contract formation are explained in our Terms of Purchase.

Section H — Shipping and Delivery

Processing Time: 1–3 business days after payment confirmation.

Estimated Standard Delivery: 7–12 business days after dispatch.

Free Standard Shipping: Available for qualifying merchandise subtotals of $69.00 or more.

Orders Below $69.00: Shipping costs are calculated and displayed at checkout.

Delivery estimates may vary according to destination and logistics conditions.

For complete details, refer to our Shipping Policy.

Section I — Cancellations, Returns and Refunds

Customers should contact support promptly when requesting an order change or cancellation.

Eligible products may be returned within 30 calendar days after delivery, subject to our Return & Refund Policy.

Opened or used skincare products may have change-of-mind return restrictions where legally permitted.

Approved refunds are generally initiated within 5–10 business days after returned items have been received and inspected, or after approval of a refund-only claim.

Mandatory consumer rights remain unaffected.

Section J — Intellectual Property

Original website text, graphics, branding, design elements, and other protected content may be owned by Hubei Huajieli Network Technology Co., Ltd. or relevant licensors.

Unauthorized commercial reproduction, distribution, or exploitation is prohibited unless permission has been granted or an applicable legal exception applies.

Section K — Third-Party Services

Certain website functions may depend on third-party service providers, including payment processors, shipping companies, website hosting services, and other technical providers.

These organizations may maintain independent terms and privacy practices.

Customers should review relevant third-party terms where appropriate.

Section L — Privacy and Personal Information

We handle customer information according to our Privacy Policy and applicable legal requirements.

Personal information may be processed to provide shopping services, fulfill orders, maintain security, and respond to customer inquiries.

For privacy-related questions, contact service@fittvera.com.

Section M — Website Availability

We aim to maintain reasonable website accessibility.

However, services may temporarily be unavailable because of maintenance, security updates, technical problems, or interruptions involving external providers.

We may revise or improve website features when necessary.

Section N — Responsibility and Liability

Fittvera remains responsible for meeting applicable contractual and legal obligations.

Any limitation of liability applies only to the extent permitted by applicable law.

Nothing in these terms excludes or limits liability for fraud, willful misconduct, legally protected personal injury claims, or other liability that cannot lawfully be excluded.

Mandatory consumer rights are not waived by these Terms of Service.

Section O — Applicable Law and Dispute Resolution

These terms are governed by the laws of the People's Republic of China, subject to mandatory consumer protection laws that may apply in the customer's jurisdiction.

Customers are encouraged to contact service@fittvera.com to seek an appropriate resolution to any dispute.

Unresolved disputes may be referred to courts or other competent authorities having jurisdiction under applicable law.

This provision does not remove any mandatory right of a consumer to bring a claim in another competent jurisdiction.

Section P — Updates and Contact Details

We may update these Terms of Service to reflect changes in business operations, website functions, or legal requirements.

Updates will be made available through the website with a revised effective date.

Changes will not retroactively remove rights established under an accepted purchase contract.

Brand Name: Fittvera

Legal Company Name: Hubei Huajieli Network Technology Co., Ltd.

Registered Address: Room 06, 5th Floor, Unit 2, Building 17, Tieji Xinju, No. 50 Beiyangqiao West Road, Heping Subdistrict, Hongshan District, Wuhan, Hubei Province, China

Customer Support Email: service@fittvera.com

Customer Service Phone: +86 27 6243 0409

For questions concerning these terms, our products, or website services, please contact our official customer support email.