Shipping Policy
Shipping Policy
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days do not normally include weekends or applicable public holidays.
Orders placed during unusually busy periods may require additional processing time.
United States Shipping Options
Express Shipping
Order requirement: $1.00 or more
Shipping fee: $6.99
Estimated delivery: 1–2 business days
Express delivery estimates apply after the order has been processed and dispatched.
Standard Shipping
Order value: $1.00–$38.99
Shipping fee: $3.99
Estimated delivery: 3–5 business days
Free Shipping
Order value: $39.00 or more
Shipping fee: Free
Estimated delivery: 3–5 business days
Shipping eligibility and rates will be displayed at checkout before payment is completed.
Delivery Estimates
Delivery periods are estimates rather than guaranteed arrival dates.
Carrier delays, weather, holidays, customs procedures, address issues, or other circumstances outside our direct control may occasionally affect delivery.
Fulfillment Locations
Orders may be fulfilled from our own facilities or from authorized fulfillment and logistics partners depending on:
- inventory availability;
- product type;
- delivery destination;
- fulfillment capacity.
The shipping origin may therefore vary between orders.
Tracking
Once your order has been dispatched, a shipping confirmation email will normally be sent with available tracking information.
Carrier tracking may take some time to become active after shipment.
Delayed Shipments
If tracking has not updated for an extended period, please contact:
Include your:
- order number;
- tracking number;
- delivery address.
We will review the shipment and work with the carrier or fulfillment provider to determine the next appropriate step.
Lost Packages
If a package appears to have been lost during transit, contact our customer support team.
We will investigate the shipment rather than automatically rejecting a claim solely because a carrier system displays a particular tracking status.
Incorrect Address
Customers should review their shipping information carefully before completing checkout.
If you notice an error, contact us as soon as possible.
Address changes may not be possible after fulfillment or shipment has begun.
Shipping Support & Business Details
Brand: Fittvera
Legal Company Name: Hubei Huajieli Network Technology Co., Ltd.
Registered Business Address: Room 06, 5th Floor, Unit 2, Building 17, Tieji Xinju, No. 50 Beiyangqiao West Road, Heping Subdistrict, Hongshan District, Wuhan, Hubei Province, China
Customer Support Email: service@fittvera.com
Customer Service Phone: +86 27 6243 0409
For shipping-related questions, include your order number and relevant tracking information.