Privacy Policy

Understanding How We Handle Personal Information

Effective Date: October 20, 2026

This Privacy Policy explains how Fittvera collects, uses, discloses, stores, and protects personal information when customers access our online store, purchase skincare products, or communicate with our support team.

Fittvera is operated by Hubei Huajieli Network Technology Co., Ltd.

Part I — Information Collected

We may collect information in the following categories.

Customer Identity and Contact Information

This may include your name, email address, telephone number, billing address, shipping address, and other details voluntarily provided during checkout or customer support communications.

Order and Transaction Information

We may process information concerning purchases of facial hydration products, targeted skincare, body care products, hand and foot care products, and makeup preparation essentials.

This may include order numbers, selected products, transaction totals, shipping details, and refund history.

Payment Information

Payments are processed through the payment services available at checkout.

We may receive limited information relating to the payment status, transaction identifier, payment amount, and refund processing.

We do not require customers to disclose complete payment card details through customer support communications.

Website and Technical Information

Depending on the website technologies used, information may include IP addresses, device characteristics, browser information, website interactions, referring sources, and cookie identifiers.

Part II — Purposes of Processing

We use personal information where necessary and lawful to:

Process Purchases

Confirm orders, arrange payment processing, prepare shipments, and complete deliveries.

Provide Customer Service

Answer product questions, review complaints, and manage returns or refunds.

Maintain Operational Security

Identify suspicious activity, protect website systems, and prevent fraudulent transactions.

Improve Website Functionality

Evaluate technical performance and maintain a convenient shopping experience.

Send Promotional Communications

Provide marketing messages where permitted by applicable law and relevant consent requirements.

Meet Legal Obligations

Maintain records or disclose information where required by applicable laws.

Where relevant, the legal basis for processing may include contractual necessity, legal obligations, legitimate interests, or consent.

Part III — Cookies and Online Technologies

Our website may use cookies and similar technologies to support:

• Shopping cart functionality.

• Secure checkout.

• Website preferences.

• Performance measurement.

• Advertising and analytics activities, where enabled.

We may work with third-party advertising and analytics providers, including AppLovin, to measure advertising performance, understand interactions with our website, and improve our advertising and marketing activities.

Where enabled, AppLovin may collect or process information through technologies such as pixels, cookies, scripts, APIs, or similar technologies. This information may include device and browser information, IP address, advertising identifiers, website interactions, referring information, and related technical information.

Where legally required, nonessential cookies and tracking technologies will be activated only after appropriate consent has been obtained.

Customers may use available website privacy or cookie preference controls to accept, reject, or manage nonessential advertising and analytics technologies.

Customers may also manage cookies through their browser settings.

Disabling essential cookies may affect the functionality of certain website features.

For more information about how AppLovin handles personal information, please review AppLovin’s Privacy Policy at:

https://legal.applovin.com/privacy/

Part IV — Sharing Personal Information

We may share necessary personal information with organizations that support our business operations, including:

• Payment processing providers.

• Shipping and fulfillment partners.

• Website hosting and e-commerce service providers.

• Customer support technology providers.

• Security and fraud prevention services.

• Advertising and analytics providers, where applicable.

• Public authorities when legally required.

We do not sell standalone customer contact databases.

However, certain advertising-related data disclosures may qualify as sharing or selling personal information under applicable privacy laws. Where relevant, we will provide required notices and choices.

Part V — International Data Processing

Fittvera operates through online services that may involve customers and service providers in different countries.

Personal information may be transferred to or processed outside the customer's country of residence.

Where required, appropriate measures will be used to safeguard international transfers of personal information.

Part VI — Information Security

We aim to apply reasonable administrative, technical, and organizational safeguards to protect personal information.

Access to personal information should be limited to authorized parties with a legitimate business need.

Although reasonable security measures are used, no online transmission or electronic storage system can be guaranteed completely secure.

Customers should not send account passwords, complete payment card numbers, or other highly sensitive credentials through email.

Part VII — Data Retention

We retain personal information for as long as reasonably necessary to:

• Complete orders and deliveries.

• Handle customer inquiries and after-sales requests.

• Maintain accounting and transaction records.

• Prevent fraud and resolve disputes.

• Fulfill applicable legal requirements.

When personal information is no longer needed, we will take appropriate steps to delete, anonymize, or otherwise securely manage it.

Part VIII — Customer Privacy Rights

Depending on applicable law, customers may have rights to:

Access: Request information about the personal data held about them.

Correction: Request correction of inaccurate personal information.

Deletion: Request deletion of personal data, subject to legal exceptions.

Restriction: Request restrictions on certain processing activities.

Data Portability: Request eligible data in a portable format where applicable.

Consent Withdrawal: Withdraw previously provided consent where consent is the legal basis for processing.

Opt-Out or Objection: Object to or opt out of certain data processing or advertising-related disclosures where applicable.

Privacy requests may be submitted to service@fittvera.com.

We may need to verify the identity of the requester before completing certain requests.

Part IX — Marketing Preferences

Where customers receive promotional emails from Fittvera, they may opt out of future marketing communications using the unsubscribe instructions provided.

Unsubscribing from marketing does not prevent necessary transactional communications concerning orders, deliveries, refunds, or customer service.

Part X — Children's Privacy

Our website is intended for general consumer shopping and is not directed toward children.

We do not knowingly collect children's personal information in violation of applicable laws.

Where an unauthorized collection is identified, we will take appropriate steps to address the issue.

Part XI — External Services

Our website may contain links to external websites and third-party services.

These services may maintain their own privacy policies and data processing practices.

We encourage customers to review the relevant information before providing personal data to external providers.

Part XII — Privacy Policy Updates

We may update this Privacy Policy to reflect changes in our business, website technologies, service providers, or legal obligations.

The updated version will be published with a revised effective date.

Where legally required, additional notice or consent will be provided.

Privacy Contact Details

Brand: Fittvera

Business Operator: Hubei Huajieli Network Technology Co., Ltd.

Registered Business Address: Room 06, 5th Floor, Unit 2, Building 17, Tieji Xinju, No. 50 Beiyangqiao West Road, Heping Subdistrict, Hongshan District, Wuhan, Hubei Province, China

Customer & Privacy Email: service@fittvera.com

Customer Service Phone: +86 27 6243 0409

For questions about this Privacy Policy or personal information requests, please contact our customer support email.