Contact Us
Contact Us
Customer Care & Order Assistance
We welcome questions about our products, orders, shipping, and after-sales services.
Whether you are exploring facial hydration products, looking for targeted skincare, or requesting help with a recent purchase, you can contact the Fittvera support team through our official customer service email.
Customer Support
Official Email: service@fittvera.com
Customer Service Phone: +86 27 6243 0409
Please use this address for all customer service inquiries.
Our support team can assist with the following:
| Request Type | Assistance Available |
|---|---|
| Product Questions | Information about skincare ingredients, product variations, and usage directions |
| Order Support | Order confirmation, purchase details, and eligible order changes |
| Shipping & Tracking | Delivery estimates, tracking information, and shipment concerns |
| Product Problems | Damaged, defective, missing, or incorrect items |
| Returns & Refunds | Return eligibility, return instructions, and refund inquiries |
How to Submit an Inquiry
When contacting us about an order, please provide the following information where applicable:
Order Reference: Your order number or purchase confirmation.
Contact Details: The email address associated with your order.
Product Information: The product name or relevant order item.
Description: A clear explanation of your question or concern.
Supporting Evidence: Photographs or videos when reporting damaged, defective, or incorrect products.
Please do not email complete payment card numbers, payment security codes, or account passwords.
Returns and Warehouse Instructions
Our registered business address is not the designated product return warehouse.
Please contact our customer support team before returning any merchandise.
After reviewing your request, we will provide the appropriate return destination and instructions if a physical return is required.
Sending an item to the business registration address without instructions may delay the return process.
Business Registration Details
Brand: Fittvera
Operated By: Hubei Huajieli Network Technology Co., Ltd.
Registered Address: Room 06, 5th Floor, Unit 2, Building 17, Tieji Xinju, No. 50 Beiyangqiao West Road, Heping Subdistrict, Hongshan District, Wuhan, Hubei Province, China
Customer Support Email: service@fittvera.com
Further Assistance
For information about product selection, purchasing, shipping, returns, or refunds, please review our FAQ and related policies.
If your question is not addressed there, contact service@fittvera.com.
We aim to provide clear and practical assistance with customer inquiries.